Thoughts & Perspectives

Ideas That Challenge. Insights That Lead.

chat1

Diagnosing Root Causes Behind a Declining NPS

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Analyzing Customer Feedback on Forums & Review Sites

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Turn product feedback into your competitive advantage

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A Statistical Approach to Understanding Employee Disengagement

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Evaluating the Effectiveness of Learning Programs

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Diagnosing What’s Behind Declining Engagement

 

blog cx (6)Segmenting Customers by Experience Preferences

blog cx (4)Monitoring CX Trends Over Time

blog cx (2)Measuring the Impact of Support Team Training